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Jabra + Virsae

Enhancing conversation quality and productivity

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Contact Center Agent Wearing a Jabra Engage 50 II headset.
Enhance agent well-being with Virsae
Jabra Engage 50 II headset
Learn more about the Jabra and Virsae implementation
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Contact sales for more information

Virsae’s XCaaS analytics platform shines a light on the devices and behaviors impacting customer experience and agent wellbeing. Jabra for Virsae incorporates headset metrics to provide a complete picture of agent well-being when on calls for a whole day, as well as around connectivity and the environment, both in the contact center and from home. Contact center supervisors and managers gain unique insights into device usage, technical, and environmental influences that could impact stress, anxiety, and customer experience ratings, all presented on intuitive, at-a-glance dashboards.

Jabra for Virsae helps companies to proactively support their remote workforce to maintain healthy workplace practices. It also leverages machine learning to alert managers when an agent is using their headset incorrectly, or volume levels exceed recommended levels. Agents need to spend most of their time on the phone, and this solution gives them the tools to stay focused and dodge stress, acoustic shock and potential hearing loss.

Jabra headsets for engagement

Whatever the size and setup of your contact center, Engage headsets deliver next-generation audio quality with added data and analytics. Helping you get the best from your agents, wherever they’re working from.

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Get the best solution for your organization and specific use case. Our experts can advise on products, compatibility and UC deployments.

Apply for a free trial

We offer free trials for companies of 500+ employees, who are replacing their current devices or have a new project. T&Cs apply.

Immediate sales assistance

Live chat | 1-800-826-4656 | 8:00 AM - 5:00 PM (EST)

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

Get help now

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Apply for a free trial

We offer free trials for companies of 500+ employees, who are replacing their current devices or have a new project. T&Cs apply.

Immediate sales assistance

Live chat | 1-800-826-4656 | 8:00 AM - 5:00 PM (EST)

Need technical support?

For product support and warranty-related questions, visit our support pages where you can find user manuals, FAQs, videos, contact information and more.

Get help now